At Lennox Adventures, we value your satisfaction and strive to provide you with the best quality hiking gear, camping gear, and travel accessories. If you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns only for items that are defective, damaged, or incorrect upon delivery. To initiate a return, please contact us at [email protected] within 7 days of receiving your order. Please include your order number, a description of the issue, and clear photos of the product if applicable. Items must be unused, in their original packaging, and in the same condition as received to be eligible for return.
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund. Approved refunds will be processed through the original payment method, which in our case is cash on delivery. Since no online payments are made, refunds may be issued as a store credit or replacement item, depending on your preference and product availability.
Exchanges
If you receive a defective or incorrect item, we will gladly exchange it for the correct one at no additional cost. Please contact us at [email protected] with your order details to arrange an exchange.
Non-Returnable Items
Certain items such as personal gear, hygiene-sensitive products, and clearance sale items cannot be returned or exchanged unless they arrive damaged or defective.
Order Cancellations
Orders can only be canceled before they are shipped. Once the order has been dispatched, cancellation is no longer possible. To cancel your order, please contact [email protected] as soon as possible with your order number.
Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact us at [email protected]. We are always happy to assist and ensure you have a smooth shopping experience with Lennox Adventures.
